Click & Collect Orders
- No Minimum Order: There is no minimum order requirement for Click & Collect.
- Collection Timing: Our service ensures next-day collection. Choose a collection slot during checkout.
- Order Timing:
Orders placed before 12pm will be available for collection from 8am the next day.
Orders after 12pm will be available for collection from 1pm the next day.
- Cluster Picking: Our depot uses a cluster-picking method. Any changes will hinder our order preparation efficiency.
- Order Surveillance: All order preparations are monitored by cameras. Disputes are resolved using video evidence, which is conclusive.
- Order Processing: Order guidelines are non-contractual. Orders exceeding 500 mixed cases may need 48 hours for processing.
- Order Verification: Inspect your items before leaving. Claims for damages or shortages will not be entertained afterwards. This especially applies to tobacco products.
- Order Collection: Only account holders can collect orders. If you wish to nominate someone else to collect on your behalf, you will need to provide the details of the individual collecting your stock in advance with the vehicle registration.
- Order Storage: If your order is not collected within 3 days, we will call you. Uncollected orders are refunded in 7 days, excluding service surcharges.
- Cancellation Fee: Processed orders awaiting collection incur a £15 fee upon cancellation.
- Collection Process: On arrival, please park your vehicle in the Customer Car Park and then make your way to Customer Services. Once your invoice is stamped for clearance, it will be ready for release. Please drive to the specified click and collect bay with your printed invoice. Our outbound staff do not have the authority to release orders.
- Loading Responsibility: If you request forklift loading, Time Wholesale will not be liable for any damages to your vehicle or your purchased goods. Consent is needed for this service.
Fast Next Day Delivery
All Around Europe
