Returns And Refunds

Condition of Returned Products: All returned items must be in their original condition. Opened packages, products nearing their expiry dates, or items in poor condition will not beaccepted.
Proof of Purchase: To facilitate a return, you must present a copy of your last invoice.
Medical Products: We do not accept returns for any medical products.
Right to Refuse Refunds: We reserve the right to decline a refund if there is no proof of purchase or if we suspect the refund request to be dishonest.
In-Depot Returns: For returns in the depot, please approach our customer service desk. Our team will inspect the item and process the refund accordingly.
Returns on Delivery: If you wish to return a product received through delivery, simply send it back with the driver. While our drivers can not adjust the invoice on-the-spot, we will credit your account within 24 hours of receiving and inspecting the returned product at our depot.
Sales Policy: We do not offer a “sale or return” policy.
Cash Back or Cash Refunds: We will not refund in Cash. All refunds will be conducted digitally.
Special Orders: For products specially ordered at your request, we cannot provide refunds or exchanges unless the item is faulty. Cancellations for such orders are not accepted, but we will remind you of this policy before finalising a special order.